Telecom Technician
Austin MultiLine Services (Austin, Texas)

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Job Purpose:

Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.

Duties:

* Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.

* Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors.

* Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.

* Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.

* Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

* Maintains customer rapport by listening to and resolving concerns; answering questions. Must be able to provide Solutions and be a Problem Solver.

* Maintains safe work environment by following codes, standards, and legal regulations.

* Keeps supplies ready by inventorying stock; keeping service truck stocked; providing management with list of needs;

* Updates job knowledge by participating in educational opportunities; reading technical publications. Education and School opportunities are made available by comapany

* Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Telecommunications Systems Engineering, Telecommunications Knowledge, Telecommunications Technologies, Provisioning, Technical Understanding, Functional and Technical Skills, Independence, Attention to Detail, Verbal Communication, Documentation Skills, Audiovisual Maintenance.Prficient with in Programming, Toubleshooting Voice Systems, Products, Services and Computer-Telaphony with Panasonic, Lucent/Avaya and NEC Phone Systems.